Shipping Policy
Shipping Policy
We at Carpeta Craft committed to offering you an exceptional shopping experience. Thank you for choosing us! We want your products to reach you quickly and safely. Below are the details of how we handle your orders and ensure a smooth delivery process.
Handling, Transit & Order Cut-Off Time
Handling Time:
After your order is placed, we ask for 1–3 business days to process it carefully and get it ready for shipment.
Transit Time:
Once processed, your order will typically be in transit for about 4–6 business days (Monday through Friday).
Order Cut-Off Time:
Please ensure your order is placed before 5:00 PM (GMT) Greenwich Mean Time (London) for same-day processing.
Estimated Delivery Time in the United Kingdom of Carpeta Craft:
We aim to deliver your order within 5–9 business days. While this is an estimate, it’s our priority to ensure your package reaches you as quickly as possible, and in some cases, you may receive it even sooner.
Shipping Information
Shipping Methods:
Currently, we offer Standard UK Shipping.
Shipping Rates:
Enjoy Free Shipping on all orders of Carpeta Craft.
Delivery Location:
We deliver to the address you provide during checkout within the United Kingdom.
Order Modifications
Need to make a change to your order?
If you need to update your shipping address or modify any items, please get in touch with us at support@carpetacraft.com as soon as possible. We’ll do our best to assist you, but please note that changes might not be possible once your order is dispatched.
Lost or Delayed Packages
In the rare event that your package is lost or delayed, we’re here to help. Reach out to us at support@carpetacraft.com, and we’ll do everything we can to track down your package and resolve the issue.
Tracking Your Order
Order Tracking:
Once your order ships, you’ll receive an email confirmation with tracking details. You can also check the status of your order on our “Track Your Order” page.
Tracking Availability:
Tracking info is typically available 24-48 hours after your order has been dispatched.
Cancellations
Cancellation Window:
Orders can only be canceled within a limited time frame after placing them. Cancellations may not be possible once your order is in transit.
Cancellation Process:
To cancel your order, please contact our team at support@carpetacraft.com. We’ll do our best to accommodate your request within the allowed timeframe.
Refunds for Canceled Orders:
Cancellations made within the specified window will be refunded in accordance with our Return and Refund Policy.
Address Accuracy
Address Verification:
Please ensure your shipping information is accurate during checkout. Carpeta Craft is not responsible for orders sent to incorrect addresses provided by customers.
Address Correction:
If you notice an error in your shipping address, please contact us at support@carpetacraft.com immediately before your order is shipped. Additional fees may apply for address corrections.
Undeliverable Packages:
In the event a package is returned due to an incorrect address, you may be responsible for any reshipping fees or associated costs.
By placing an order with Carpeta Craft, you agree to the terms outlined in this Shipping Policy. If you have any questions or need assistance, feel free to reach out to us at support@carpetacraft.com. We’re always happy to help!