At Carpeta Craft, your satisfaction is our top priority. We’re committed to ensuring that returns and refunds are hassle-free and transparent, all while adhering to Google Shopping Ads policies. Take a moment to explore our return and refund policy below— it’s designed to empower you with clarity and confidence when returning items.

1. Eligibility for Returns

We are happy to accept returns for items purchased from Carpeta Craft under the following conditions:

• Return Window: Items may be returned within 30 days of the delivery date.
• Condition of Items: Returned products must be in original, unused condition, with all original packaging, tags, and accessories. Items that are damaged, worn, or altered in any way are not eligible for return.
• Non-Returnable Items: Due to hygiene reasons, personalization, or other restrictions, some items may not be eligible for return. These include [list any non-returnable items, such as custom products, gift cards, etc.].

2. Return Process

To start a return, simply follow these steps:

• Contact Us: Reach out to our customer service team via email at support@carpetacraft.com with your order number and reason for return.
• Return Authorization: We will send you a Return Authorization Number (RAN) along with instructions for returning your items.
• Ship the Item: Carefully package the item and return it using the provided instructions. Be sure to include the Return Authorization Number with your return shipment.

3. Return Shipping Costs

• Customer Responsibility: Unless the return is due to our error (e.g., wrong or defective item), customers are responsible for return shipping costs.
• Prepaid Return Label: In some cases, we may provide a prepaid return label. If you use the prepaid label, the return shipping cost may be deducted from your refund.

4. Refund Policy

Once we receive and inspect your returned item, we will process your refund under the following conditions:

• Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, we will issue store credit.
• Processing Time: Refunds are generally processed within 10 business days after we receive the returned item. You will be notified via email once your refund has been issued.
• Partial Refunds: If the returned item is not in a condition suitable for resale (e.g., damaged, missing parts), a partial refund may be applied.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery. We will arrange a replacement or refund and cover the return shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

• Check Your Bank Account: Sometimes, refunds may take a few days to show up in your account.
• Contact Your Bank or Credit Card Company: There may be a delay in processing by your financial institution.
• Contact Us: If you’ve done the above and still haven’t received your refund, please get in touch with us at support@carpetacraft.com, and we will assist you further.

8. Return and Refund Policy Updates

We may update this policy from time to time to better serve you or to comply with any relevant requirements. Any updates will be posted on this page, so please check back periodically.

Contact Us For any questions or assistance regarding returns and refunds, please contact our customer support team:

Contact Information Of Carperta Craft: