Return and Refund Policy for Carpeta Craft

Thank you for shopping with Carpeta Craft! We are committed to ensuring your satisfaction. To make the return and refund process as seamless as possible, we’ve outlined our policy below:

30-Day Return Period
We offer a 30-day return window from the date of delivery. To qualify for a return, items must be unused, undamaged, and in their original condition, with all tags and packaging intact.

How to Initiate a Return
To start a return, please contact us at support@carpetacraft.com. We will provide you with a return authorization and detailed instructions on how to send the item back to us. Returns made without prior approval will not be accepted.

Return Labels

• For Defective Items: We will provide a prepaid return label for defective products.
• For Non-Defective Items (Customer Remorse): Customers are responsible for return shipping costs.

Return Period
Returns must be initiated within 30 days of receiving your purchase.

Condition of Returnable Products
We can only accept returns for products that are unused and in their original condition.

Restocking Fee
Carpeta Craft does not charge any restocking fees on returns.

Return Shipping Costs

• For Defective Products: We cover the return shipping cost.
• For Customer Remorse (Non-Defective Products): The customer is responsible for return shipping fees.

Damaged, Incorrect, or Faulty Products
Please inspect your items upon arrival. If you notice any damage, incorrect items, or defects, contact us immediately at support@carpetacraft.com. We’ll help resolve the issue as quickly as possible.

Exchanges
We offer exchanges for damaged, incorrect, or defective items. Please contact us if you need to exchange a product.

Restoration Fee
No restoration fee will be charged on returned items.

Refund Process
Once we receive and inspect your return, we will notify you about the status of your refund. If your return is approved, the refund will be processed and credited to your original payment method. The amount will reflect in your account within a few business days, depending on your bank’s processing times.

CONTACT INFORMATION:

Trade name: Carpeta Craft

Phone number: +31 614-581-624

Email: support@carpetacraft.com

Physical address: Dam 1, 1012 JS Amsterdam, Netherlands