Shipping Policy for Carpeta Craft

Welcome to Carpeta Craft, and thank you for choosing us for your fashion needs!
We are dedicated to providing you with high-quality products and efficient, timely delivery. Our shipping policy is designed to ensure a smooth and reliable experience with every order.

Order Processing Time
Our dedicated team processes orders within 1 to 2 business days, Monday through Friday.

Delivery Period
For free delivery within the Netherlands, your order will be delivered within 3 to 7 business days. Please note that shipping times start from the day your order is dispatched, not from the purchase date. Delays may occur due to customs clearance, incorrect address details, or other external factors.

Order Cut-off Time
Our order cut-off time is 5:00 p.m. Orders placed after this time will be processed the next business day.

Shipping Costs
We offer free shipping for all orders within the Netherlands.

Method of Delivery
We partner with trusted carriers such as UPS, DHL, and FedEx to ensure reliable and timely shipments.

Non-Shipping Days
Please note that we do not process orders on holidays.

Confirmation of Shipment
Once your order has been dispatched, we will send you a confirmation email with a tracking ID. The tracking ID will become active within 24 hours.

Our Working Days
Carpeta Craft operates Monday through Friday.

Item Misplacement
If your order doesn’t arrive within the specified timeframe, please contact the carrier directly. For persistent issues, feel free to reach out to us at support@carpetacraft.com.

Incorrect Address
If an incorrect address results in your items being returned, you will be responsible for the reshipping fees. Please contact us at support@carpetacraft.com for assistance.

Address Change
To modify your delivery address, please contact us at support@carpetacraft.com or call +31 614-581-624 within 24 hours of placing your order. Address changes cannot be made once the order is in transit.

Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, please refer to our return policy for assistance.

Items Damaged During Transit
If you receive damaged or broken items, please contact us immediately. Provide clear images of the damaged goods via email to support@carpetacraft.com for a free exchange or refund.

CONTACT INFORMATION:

Trade name: Carpeta Craft

Phone number: +31 614-581-624

Email: support@carpetacraft.com

Physical address: Dam 1, 1012 JS Amsterdam, Netherlands